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Customer Service

  • Shipping & Delivery

    Please see our Shipping Policy here.

  • Privacy & Security

    Please see our Privacy Policy here.

  • Returns & Replacements

    If a customer has received an item from Pacific Dualies, Inc. that they wish to send back for a refund they need to contact our customer service department within 10 days from receipt of goods. Our customer service department can be reached at: 800-426-0584, or contact us via e-mail at: [email protected] Customer Service will issue an RGA # which must be printed on top of the box that is being sent back to Pacific Dualies, Inc. There will be a 15% re-stock fee charged for returned merchandise.

    The customer will need to pay the shipping charges, and ship by insured mail to our facility, to the following address:
    Attn: Returns Dept.
    Pacific Dualies, Inc.
    13637 Cimarron Avenue
    Gardena, CA 90249

  • Ordering

    Customers are able to place orders online or by phone. Online shoppers can shop at pacificdualies.com. To place an order via phone, please call 800-426-0584.

  • Payment & Pricing

    We accept Visa/MasterCard/American Express credit/debit cards. Please make sure that your name is entered exactly as it appears on your card. For the protection of customers, transactions cannot be processed if billing information is not 100% accurate.

  • Viewing Orders

    To view your orders please log into your account and head to the My Orders section. Sign In now to view your orders and order status.

  • Updating Account Information

    Please log into your Account to update your account information. Sign In now!