WARRANTY INFORMATION

Pacific Dualies offers a limited lifetime warranty on all of its wheel simulator products. If any part of your wheel simulators rust or discolors we will replace them free of charge. This is our commitment to our customers that our products are manufactured and produced with quality always in mind.

Please refer to the details of our Limited Lifetime Warranty terms and conditions below:

Pacific Dualies, Inc. warrants its products to be free from defects in materials and workmanship for as long as the original purchaser owns the product. Any unit that fails within this period will be repaired or replaced at Pacific Dualies' option and without charge when returned to the factory. The warranty does not apply to damages caused by accident, alteration, or improper and unreasonable use. Maximum liability is not to exceed the original purchase price of the product.

PACIFIC DUALIES DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY WRITTEN WARRANTY ON THE PRODUCT.

Some states do not allow the disclaimer of liability for incidental or consequential damages, so the above disclaimer may not apply to certain individuals. This warranty gives the customer specific legal rights, and they may also have rights which vary from state to state. In most cases, the product will be repaired or replaced and shipped back within 10-12 business days upon receipt.

RMA Warranty Prodedure:

  1. Call (800)426-0584 and obtain a Return Merchandise Authorization (RMA) Number. (Items shipped without RMA Numbers will be refused.)
  2. Fill out the RMA form below. Make sure to include the RMA number obtained from Step 1.
  3. Make sure to add RMA number on package, and send postage-prepaid to Pacific Dualies:

Pacific Dualies, Inc.
Attention: RMA Warranties
13637 Cimarron Avenue
Gardena, CA. 90249

* Failure to complete any of steps above will result in refused shipment and package will be returned to shipper.

4. Upon review and approval, warranty items will be replaced and returned within 10-12 business days of receipt.



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